RETURNS & EXCHANGE POLICY
The Consumer Protection (Distance Selling) Regulations 2000
Goods that have been made to order in a specific finish or upholstery colour as per the customer’s specifications cannot be returned. If received damaged or defective then a replacement will be manufactured and delivered as replacement as soon as possible.PLEASE ONLY ORDER IF YOU ARE SURE THAT THE ITEM AND FINISH IS RIGHT FOR YOUR NEEDS AS YOU WILL NOT BE ABLE TO CHANGE THE ORDER AFTER THE ITEM HAS BEEN ENTERED INTO PRODUCTION OR BECAUSE IT IS DIFFERENT TO WHAT YOU EXPECTED FOLLOWING DELIVERY, UNLESS WE HAVE NOT SUPPLIED THE CORRECT ITEM OR SPECIFICATION AS PER THE ORDER CONFIRMATION. ALSO BE CAREFUL TO CHECK ACCESS TO YOUR PROPERTY AS DELIVERY IS ON THE BASIS THAT YOU HAVE CHECKED THE DIMENSIONS OF THE ITEM AND THAT IT FITS THROUGH ALL DOORWAYS, STAIRWELLS AND WITHIN THE AREA OF INTENDED USE.
If a standard product where no finish options have been specified for you and you would like to return your goods or exchange an item for a different item please contact us within 48 hours of receiving your order. You may return or exchange goods within 7 working days of delivery. However Orange and Brown is not responsible for any item that is not returned in the manner set forth below.
The product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or any wear on the tags. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. All accurately returned products will be credited to the original purchaser’s credit or debit card excluding delivery costs.
To return your goods please contact us by email at email@example.com, or by telephoning us on +44 (0) 117 914 7973. We will issue you with a returns reference number and arrange for our couriers to collect the items you wish to return. We will email you a returns document and ask that you please complete and enclose it in the package and pack the item in the packing and manner of how it was received.
In the advent your order is received in a faulty or damaged condition please notify us the next working day or as soon as reasonably possible by calling +44 (0) 117 914 7973 or firstname.lastname@example.org to discuss our procedures for returns and to organise a replacement. For stock items which have not been specifically ordered in a colour or finish of your choice and you would like to return the goods for another reason, for example, ‘upon inspection it’s not what I really want’ then you can, within a maximum of 7 days from receipt of the goods. Please insure you keep all the original packaging and carefully repackage the item ready for collection. In either case we will then arrange for Parcelforce or specific courier to collect the items and upon inspection at our warehouse either replace the faulty item and send a replacement back at our expense or if the item is simply not wanted refund less the delivery and collection charges. If you do not want to pay the collection charge then you can return the goods to our store to: Internet Returns,121 st georges rd bristol bs1 5uw . Please ensure goods are well packaged and care has been taken with the goods whilst in your possession.
You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you place your order, providing your goods have not already been despatched. To cancel your order you must notify us in writing. Either to email@example.com quoting your name and order reference. Or by post to 121 st georges rd bristol bs1 5uw. If the goods have been despatched then please follow our returns policy as detailed below.
If you have received the goods after you cancel your order then you must send the goods back without unpacking them to us at your own cost and risk. Once you have notified us that you are cancelling your contract, any sum debited from your credit card will be re-credited, less the delivery costs, to your account as soon as possible provided that the goods in question are returned by you and received by us in the condition they were in when sent to you.
We reserve the right to cancel the contract between us if:
• We have insufficient stock to deliver the goods you have ordered
• We do not deliver to your area
• One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.