Terms and Conditions. PRIVACY POLICY & SECURITY orangeandbrown respects the privacy rights of our online visitors and recognises the importance of protecting the information we collect about you. Therefore we have adopted a Privacy Policy that guides how we collect, store and use the information that you provide us with. (This policy applies only to sites maintained by orangeandbrown and not to websites maintained by other companies or organisations to which we provide links to.) PERSONAL INFORMATION orangeandbrown only collects personal information from our online visitors on a voluntary basis, and only during registration, placing an order and general use of the site. Personal information collected may include your name, email address, phone numbers, home address, delivery address. We do not require this information in order for you to obtain access to the sites. Visitors purchasing goods and services online will need to provide a valid credit or debit card number and expiration date, in addition to their name, mailing address, telephone number (your telephone number may be given to our courier), and email address. These details allow us to process your order and to let you know the status of your order. HOW THIS INFORMATION MAY BE USED When you register with orangeandbrown, you will be asked to provide personally identifiable information. The information you provide allows us to alert you to new products, services, special offers/promotions, news and events. We will not share your information with parties outside our organisation (except to the extent required by law, court order, or as requested by other government or law enforcement authority) If at any point you wish to have your name removed from our database, you can do so by sending an email info@orangeandbrown with the subject "unsubscribe" SAFEGUARDING PERSONAL INFORMATION We will only collect personally identifiable information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. By using this site, you signify your consent to the orangeandbrown Privacy Policy. If you do not agree to this policy, please do not use this site. We reserve the right to make changes to this policy. Please check back from time to time to ensure you are aware of any changes in our privacy practices. Your continued use of our site will signify your acceptance of these changes. SECURITY INTERNET SECURITY TECHNOLOGY When you place an order with us using our secure online order form and a modern web browser such as Microsoft’s Internet Explorer or Netscape’s Navigator, the order is encrypted. The use of SSL encryption scrambles data sent from the browser to the orangeandbrown.co.uk server in a way that only orangeandbrown can access. CHECKING YOUR BROWSER SECURITY You will notice that when you look at the location (URL) field at the top of the browser it begins with https: instead of the normal http: This means that you are in secure mode. You can also verify the security of a document by checking the security icon at the bottom-right hand corner of your browser (usually a lock and key padlock or a solid gold key depending on your browser and version). This is your assurance that your browser and server are communicating securely. All information transmitted on our secure online order form is encrypted while in transit, so that even if the information is intercepted, because it is encrypted, it is useless to anyone. When our Secure Payment Server has received your credit card information it is sent directly and encrypted to the PROTX server and will never be stored or saved at the website. WE DO NOT SAVE ANY CREDIT CARD DETAILS OR BANK TRANSFER DETAILS. ALL INFORMATION IS DESTROYED AND NOT SAVED. Security of your personal data is of highest priority to us. This is why we have utilised encryption technology to guarantee unauthorised parties have no access to personal and credit card details as they are passed over the Internet. This has been independently verified by Verisign and the following seal has been issued to reassure you about our company. Also, under no circumstances will we pass on your personal details to any other company other than for the purpose of delivery of your order. VERISIGN SEAL CODE TERMS OF SALE CONTRACT We must receive payment for the goods you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. PRICE The prices payable for goods that you order are as set out in our website. You will be required to pay delivery charges and it may not be possible for us to deliver to some locations. Our delivery charges are set out in the section "delivery" below. For overseas delivery charges please email us with the delivery address and the items you wish to order and we will provide a quotation. TAXES All purchases within the UK are charged VAT at 17.5%. The prices on our site are VAT inclusive. Overseas orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. We have no control over additional customs charges and as such, these charges are to be paid by the purchaser. PRODUCT We make every effort to ensure colours appear as realistic as possible. However due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur. Length measurements are approximate and vary according to the size of the item. CANCELLATION You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you place your order. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. To cancel your contract you must notify us in writing. Either to info@orangeandbrown.co.uk quoting your name and order reference. Or by post to ORANGE AND BROWN 8 woodland avenue Bournemouth, Dorset. BH5 2dj. If you have received the goods after you cancel your contract then you must send the goods back to us at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must send the goods back to us as soon as possible without unpacking them. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We reserve the right to cancel the contract between us if: • We have insufficient stock to deliver the goods you have ordered • We do not deliver to your area • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered. DELIVERY Delivery times vary on where you live. London within the m25 deliveries are normally delivered within 14 days of payment and the delivery day is a Sunday unless arranged before purchase. mainland UK deliveries are approx 21 days of receiving payment. Of course if an item is needed in a hurry or on a specific day please contact us so we can try our best to accommodate your delivery needs. World deliveries vary on location most world deliveries can be air freight approx 21 days from payment or shipped by sea 8-10 weeks of payment, world prices vary greatly do to size and location please email us for a more precise quote. There are various delivery options available or you can collect the item from our warehouse if preferred. You will have the option to select at point of order. If in the opinion of orangeandbrown the wrong delivery option has been specified ie. Mainland UK for an address in Northern Ireland then we will contact you and delay the order until the correct delivery option has been agreed and revised payment processed. Please 000000000000 if you require assistance. We will deliver your order to the delivery address given at the time you place your order. Delivery will be made as soon as possible after your order is accepted dependant on the lead time of the product as specified in the pricing area of the product. You will be notified when the goods come into stock for goods that are ordered and on despatch for stock items. You will become the owner of the goods you have ordered when they have been delivered to you provided full payment has been received. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. A summary of orange and brown delivery options are as follows: Collection from orangeandbrown warehouse Please select this option if you would like to collect from our warehouse. Storage charges may be applicable 30 days after notification if goods are not collected. Storage charges; Goods will be held free of charge for a maximum of 30 days at our warehouse. After that period the customer will be invoiced for warehousing at a rate not less that 5% per month based upon the invoice value with a minimum storage charge of £20+vat per month chargeable. Delivery options: Parcelforce48 - Mainland UK Standard delivery £7.50 48 hour service. Suitable option for smaller, packaged consignments less than 30kg to addresses in mainland UK. (For UK Islands and Scottish Highlands please select Highlands and Islands service). Parcelforce48 – Highlands & Islands, N. Ireland Highlands and Islands delivery £14.50 - 48 hour service. Suitable option for packaged consignments less than 30kg to addresses in Scottish Highlands, Northern Ireland, Isle of Man, and Isle of Scilly UK. UParcelforce48 - Mainland UK Delivery cost £15.00 - 48 hour service. Suitable option for consignments less than 30kg that require packing and delivery to addresses in mainland UK. (For UK Islands and Scottish Highlands please select the appropriate service). UParcelforce48 – Highlands & Islands, N. Ireland Highlands and Islands delivery £21.50 - 48 hour service. Suitable option for packaged consignments less than 30kg to addresses in Scottish Highlands, Northern Ireland, Isle of Man, and Isle of Scilly UK. London only Courier - small van Small courier van service to any London postcode £25.00. Suitable for single items of small furniture, lighting, accessories. London only Courier - large van Large courier van service to any London postcode £50. Suitable for multiple items of small furniture, larger single items such as sofas, dining tables or large lighting to any London postcode. Nationwide – Large van Large van service to anywhere in the UK outside London postcodes £POA. Suitable for multiple items of small furniture, larger single items such as sofas, dining tables or large lighting For overseas delivery charges please email us with the delivery address and the items you wish to order and we will provide a quotation. Delivery and transport: Delivery dates acknowledged by orangeandbrown are non-binding estimates only, based upon the best available information concerning manufacturers lead times and transportation schedules. Therefore orders may be shipped on the estimated date, prior to the estimated date with the buyers" approval or after the estimated date (after notification to the buyer). Estimated delivery dates will be considered as accepted by the buyer unless disagreement is notified to the Company in writing within seven days of order placement. Special delivery conditions requested by the buyer should be given in writing at the time of order placement and will be considered by the Company and if necessary conditions and charges may change accordingly. From delivery or placement into storage all risks for the goods pass to the buyer. LIABILITY If the goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem in writing within 7 working days of the delivery of the goods in question. If you notify a problem to us under this condition, our only obligation will be, at your option: • To make good any shortage or non-delivery • To replace or repair any goods that are damaged or defective • To refund to you the amount paid by you for the goods in question Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. Notwithstanding the foregoing, nothing in these Terms & Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. RETURNS & EXCHANGE POLICY PLEASE ONLY ORDER IF YOU ARE SURE THAT THE ITEM IS RIGHT FOR YOUR NEEDS AS YOU WILL NOT BE ABLE TO CHANGE THE ORDER AFTER THE ITEM HAS BEEN ENTERED INTO PRODUCTION OR BECAUSE IT IS DIFFERENT TO WHAT YOU EXPECTED FOLLOWING DELIVERY UNLESS WE HAVE NOT SUPPLIED THE CORRECT ITEM OR SPECIFICATION AS PER THE ORDER CONFIRMATION. ALSO BE CAREFUL TO CHECK ACCESS TO YOUR PROPERTY AS DELIVERY IS ON THE BASIS THAT YOU HAVE CHECKED THE DIMENSIONS OF THE ITEM AND THAT IT FITS THROUGH ALL DOORWAYS, STAIRWELLS AND WITHIN THE AREA OF INTENDED USE. PRODUCTS NEED TO BE RETURNED WITHIN 14 The product you return must be in unused condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or any wear on the tags. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. All accurately returned products will be credited to the original purchaser’s credit or debit card excluding delivery costs.